UrbanMart Refund Policy

Last Updated: June 2026

At UrbanMart, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.

Digital Products

Due to the nature of digital products, all sales are generally final once delivery has been completed.

Refunds will not be provided for:

• Accidental purchases
• Change of mind
• Incorrect product selection by the customer
• Failure to read product descriptions
• Issues caused by third-party platforms, games, or services

Eligible Refunds

A refund may be considered if:

• The purchased product was not delivered.
• The wrong product was delivered.
• A duplicate payment was made.
• The product is proven to be defective and cannot be replaced.

Refund Requests

To request a refund, contact UrbanMart support within 7 days of your purchase and provide:

• Order details
• Proof of purchase
• A description of the issue

Refund requests are reviewed on a case-by-case basis.

Fraud Prevention

UrbanMart reserves the right to refuse refund requests if:

• Fraudulent activity is suspected.
• The product has already been delivered and used.
• False or misleading information is provided.

Chargebacks

Customers are encouraged to contact UrbanMart support before initiating a chargeback. Unauthorized or fraudulent chargebacks may result in account suspension or permanent restriction from future purchases.

Policy Changes

UrbanMart reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page.

Contact

For refund inquiries, please contact UrbanMart support through our official support channels or Discord.